RETURN AND REFUND POLICY

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By making a purchase from ZENLABS you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any disease, always check with your physician before starting a hemp oil program.

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We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol).

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If you decide to purchase our products, you are purchasing these products with an understanding of the present status of CBD (cannabidiol) products.

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All orders are fulfilled within 24 hours of purchase date please allow 3 to 5 business days for shipping.

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SHIPPING DAMAGE:

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We take customer satisfaction very seriously.

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All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse.

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Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping.

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All claims for damaged products must be made within 48hrs of receipt of your package. Please contact us and provide detailed information if your product was damaged during shipping.

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GENERAL RETURNS:

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We accept unopened returns within 14 days of the purchase date.

 

Please contact us with your information and the tracking number of the returned product. Please allow 7-10 business days to process your refund. Refunds will be the cost of the product minus shipping costs.

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**PLEASE ALSO NOTE THAT WE DO NOT HAVE A MONEY-BACK GUARANTEE, AS CBD DOES AFFECT EVERYONE DIFFERENTLY. WE ARE NOT ABLE TO ACCEPT BACK ANY PRODUCT THAT HAS BEEN OPENED OR USED**

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All ZenLabs products purchased via retail, Your acceptance of the terms of purchase means you agree to and understand the refund policy. Please check with the retail store which you’ve made your purchase for their return/refund policy.

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ZenLabs will only accept returns and refunds from purchases made on ZenLabsusa.com and authorized retailers, please contact us for more information